Thank you for shopping with us! Because our items are custom-printed just for you, we handle returns and exchanges a little differently than traditional retailers. Please review our guidelines below before making a purchase.

1. Damaged, Defective, or Misprinted Items

If your order arrives damaged, defective, or with a printing error, we are so sorry for the inconvenience! We want to make it right immediately.

• What to do: Please contact us within 14 days of receiving your package.
• What to include: Send us an email at Jennie@idahofireandmechanics.com with your order number and a clear photo showing the issue or damage.
• The Resolution: Once verified, we will arrange for a replacement to be printed and shipped to you at no additional cost, or issue a full refund. You do not need to ship the defective item back to us.

2. Lost in Transit

Packages can occasionally go missing in the mail. If your order has passed its estimated delivery date and the tracking has stopped updating, please let us know.

• All claims for packages lost in transit must be submitted no later than 4 weeks after the estimated delivery date.
• We will gladly cover the cost of printing and shipping a replacement order to you.

3. Buyer’s Remorse & Size Exchanges

Because every single product on our store is printed on-demand only after an order is placed, we cannot accept returns or exchanges for buyer’s remorse or choosing the wrong size.

• To ensure you get the perfect fit, please carefully review the detailed size chart listed on each product page before finalizing your order.

4. Wrong Address / Unclaimed Shipments

Unclaimed: Shipments that go unclaimed at your local post office or customs office and are returned to our facility will also require a reshipping fee.

Incorrect Address: If you provide an address that is considered insufficient by the courier, the shipment will be returned to our printing facility. You will be responsible for the shipping costs to reship the item once we have confirmed an updated address with you.